Your satisfaction is the reason we’re here. We strive to respond to your questions as soon as possible. We’ve put together a list of the questions that customers frequently ask. Your question may be similar. If you have any questions, you should check these frequently asked questions to find out if your concern has already been addressed.
Searching For Products In The Shop
How do I find the product that I need?
The search bar at the top of each page can assist you in finding the products you are looking for. When searching for a product, you can enter the keyword that best describes the item. A list of the top products related to the keyword you entered will be displayed.
Ordering and Payment
How can I pay for my order?
Netdealshop.com offers a safe and secure shopping platform with encrypted payment transactions. We accept payment via credit or debit cards, including Visa, Mastercard, Amex, and, generally, any credit card from major financial institutions. We also accept Apple Pay, Google Pay.
I am In Europe; How Can I pay for an Item?
We’ve partnered with payment providers in Europe and beyond to facilitate the payment of products in this shop. We accept iDEAL, Sofort, SEPA Direct Debit, giropay, Bancontact, and EPS.
In Which Currency Can I Pay?
The default currency for our online store is US dollars. All products are listed in US dollars. However, the system automatically converts the currency to your currency so that you have a better understanding of the price. You can also click the currency dropdown button on the top right corner of the store to select your preferred currency.
Do you accept cash on delivery (COD)?
Unfortunately, not. Thanks for understanding. We only accept payment upon ordering. Use any of the online payment methods listed above to pay for your product.
Do you have the option to cancel an order?
It is possible to cancel an order if it has not yet been processed and issued to the third-party logistic service provider that will deliver the package to you. If you wish to cancel an order, please send an email to [email protected] as soon as possible. If the order has not been processed, we will cancel the order and you will receive a confirmation email. If the order has been processed and the item has already left the warehouse, please be patient and initiate the return process when it is delivered.
Shipping
Which shipping methods do you offer?
We offer a standard shipping method for all our products. If you would like to have an express delivery, please contact us when ordering your product.
If I place an order, when will my Item be shipped?
After an order is placed, we process and ship it within 1-3 business days, Monday through Friday. Most orders are shipped the next business day. Delivery lead times vary across different destinations and different countries. Check our shipping policy here for the approximate delivery lead-time for your destination.
Order Tracking
Is it possible to track my order?
Yes! You can track your order online. When an order ships, the tracking information is sent to the email address provided during checkout. Along with these instructions, there will be a link to track the shipment. Please note that the tracking information will be available 2 to 3 business days after you receive the email in question. If you would like to track your order, please go to the following URL: https://netdealshop.com/track-my-order.
Why did my shipment not arrive as a single package?
We minimize delivery time by distributing stock across multiple fulfillment centers. Depending on the inventory location closest to you, orders with multiple items may be shipped separately. As a result, one item might arrive before the other. Please do not panic if you do not receive all your items at the same time. The delivery is underway.
Warranty And Returns
What happens if the product is damaged?
If a product is damaged, you are protected by our return and refund policy. We require the returned product to be returned within 30 days after it was delivered. If you would like to return an item, please send an email to [email protected] For more information, please visit our return policy here.
What should I do if there is a problem with my product?
Please follow these three steps:
Step 1
Check the user’s manual that comes with the item and try to troubleshoot. It may be possible to resolve the issue if you have installed the item correctly. It is often possible to fix an apparent problem with a product by correctly installing it, restarting the device, or fixing an accessory.
Step 2
If you cannot properly install your item, especially if it is a complicated item such as a Car DVD Player, GPS, or TV Box, we recommend that you have it inspected by a qualified technician rather than improperly installing it yourself.
Step 3
If you confirm the product is faulty after following steps 1 and 2, please contact [email protected]
Should you have questions that are not addressed above, please contact our customer service team at [email protected]
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